Frequently Asked Questions about A One Health Care
Most popular questions
Am I eligible for this program?
- You have Medicaid
- Live in Georgia
- Need help with day-to-day activities
Who can I hire as a caregiver?
- Child
- Relative
- Friend
Where is A One Health Care available?
A One Health Care is available in EVERY COUNTY in Georgia State.
What is your #1 question today?
“How much will I get paid?”
FAQs about Payment + Benefits
“Am I eligible?”
FAQs about Medicaid and Insurance
“Can I be a caregiver?”
FAQs for prospective caregivers
“How does enrollment work?”
FAQs about the enrollment process
“Who pays for all this?”
FAQs for the patient
“How do I install the app?”
FAQs for current A One Health Care caregivers
How much will I get paid?
How much will I get paid?
How many hours will I be able to work?
This depends on two things:
i. How many hours the consumer is approved for.
ii. How many hours the consumer wants you to work.
All work hours are subject to appropriate labor regulations and policies.
Is there a minimum number of hours I have to work?
How often will I get paid?
How will I get paid?
Can I care for more than one patient at a time?
If I care for both my parents at the same time, do I get paid double?
Can I get paid to take care of my spouse?
Will I get paid time off?
Will you reimburse my travel costs?
Hours and Tracking
Are my hours set? Can I be on a flexible schedule?
Are my hours set? Can I be on a flexible schedule?
How will you track my hours?
What if there’s a mistake with my payment?
If I need a day off, who will cover me?
We encourage every patient to sign up at least 2 caregivers. This way, if you cannot care for your loved one on a particular day, your back-up caregiver can step in.
And if you need coverage for a longer period of time, contact us at 470-437-3177. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.
What if I’m sick and can’t work?
No worries. As you work, you’ll accrue up to 40 hours of paid sick time each year. A One Health Care caregivers get lots of great benefits: sick time, regular pay, direct deposit, overtime, paid family leave (if you qualify), and disability (if you qualify). And in many Georgia locations, caregivers are eligible for health benefits — with no monthly fee!
Can you provide assistance if I am not available that day to be with grandmother?
FreedomCare does not offer outside aides under CDPAP — but you can avoid this conflict if the patient signs up more than one caregiver.
And if you need coverage for a longer period of time, contact us at 470-437-3177. We can set your loved one up with another one of our programs where we match them with a professional and caring home attendant.
Caregiver Benefits
What benefits will I get as a caregiver?
LOTS! A One Health Care caregivers get on-time pay (we’ve never missed a payment!), paid sick time, direct deposit, overtime, paid family leave (if eligible), and disability (if eligible). And in many Georgia locations, caregivers are eligible for health benefits — with no monthly fee!
Will I get health insurance?
Yes! If you live in Georgia, you may get health insurance — with no monthly fee. And in ALL New York locations, you can always join our highly affordable company plan. Speak to one of our representatives for more details by calling 470-437-3177.
Will I get paid vacation days?
As you work, you’ll accrue up to 40 hours of paid sick time each year.
Are there any retirement plans available?
Yes! A One Health Care offers a 401(k) plan, also known as a retirement plan, that you can contribute to 90 days after your start date.
Where can I find my state labor law posters?
You can download a copy of your state labor law posters here.
Am I eligible?
Questions about Medicaid, Medicare & Insurance
Medicaid and Medicare
Do you have to be on Medicaid to qualify?
YES. This program is ONLY for Medicaid recipients, without exception. Medicare is not enough. If you don’t have Medicaid but think you may be eligible, call 470-437-3177 now to reach a partner vendor who can help you get Medicaid.
My grandmother had Medicare. Does she qualify?
What is the difference between Medicaid and Medicare?
Medicaid is a state and federal program that provides health coverage if you have a low income. Medicare is a federal program that provides health coverage if you are 65 and older or have a severe disability, no matter your income.
I have both Medicare and Medicaid – am I eligible?
I only have Medicare – am I eligible?
No. You need Medicaid. If you don’t have it but think you may be eligible, call 470-437-3177 now to reach a partner vendor who can help you get Medicaid.
I don’t have Medicaid, but I think I may be eligible. How do I obtain Medicaid?
Call 470-437-3177 now to reach a partner vendor who is committed to helping you get Medicaid. If all the intake reps are tied up, leave a voicemail—you’ll get a callback shortly.
What if I have Medicaid spend-down – am I eligible?
What’s the difference between an agency caregiver and a CDPAP caregiver?
An agency caregiver is a home health aide. They are hired and employed by a home care agency. A CDPAP caregiver is hired by the patient themselves — and they are often a family member or friend of the patient.
At A One Health Care, we can help you hire a caregiver through the CDPAP program: click here to see if you are eligible.
If you…
– are not eligible for the CDPAP program
– don’t have a family member/friend who can care for you
– prefer to hire an aide through our home care agency,
we can help you too: call us now at 470-437-3177
Medical Eligibility
What does it take to qualify as a person who needs care?
If you need help with activities of daily living — like shopping, cleaning, bathing, and grooming — there’s a good chance you’re eligible. A Medicaid nurse and/or a nurse from your plan will visit you at home to determine (a) if you’re eligible and (b) how many weekly hours of care you can get.
Are there any restrictions on the types of illnesses that are approved?
My parent is already getting home care some days of the week. Can I be their caregiver the rest of the time?
In general, A One Health Care and regular home care are mutually exclusive. The insurance company will require the patient to choose one program and go with that program for all their care. Also, A One Health Care will not add hours to a member’s plan of care. For example, if your parent is approved for 3 days of care, they can get 3 days of care — through A One Health Care OR home care, not both.
What if you are receiving help through a hospice?
Insurance Questions
What does it take to qualify as a person who needs care?
A One Health works with most MLTC and Medicaid HMOs throughout the entire New York State.
Here are some of the insurance companies we work with:
Please call 470-310-3177 to find out if we can work with your insurance and help get you on care.
Disability and Special Needs
My father gets disability benefits – can he qualify?
Yes — if he has Medicaid and needs care.
My mother is on SSI – can she qualify?
Yes — if she has Medicaid and needs care.
My sister has special needs – can she qualify?
Yes — if she is not on any other program. If she is on a special waiver program called OPWDD (Office for People With Developmental Disabilities), she cannot join A One Health Care, because we are only able to work with an MLTC or Medicaid HMO.
Can I be a caregiver?
Questions for caregivers
Who can be a caregiver?
Who can be a caregiver in this program?
Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Designated representative (the person who makes home care decisions for you)
• Parent (if you are under 21).
My mom needs care, Can I be her caregiver?
Yes, as long as she has Medicaid and lives in Georgia.
My son needs care. Can I be his caregiver?
My husband needs care. Can I be his caregiver?
My neighbor needs care. Can I be their caregiver?
Yes, as long as they have Medicaid and live in Georgia.
My sister needs care. Can I be her caregiver?
Yes, as long as she has Medicaid and lives in Georgia.
I’m only 18. Can I be a caregiver?
I’m not a US citizen. Can I be a caregiver?
Yes, as long as you have valid work authorization. Not sure how to get that? Contact us at 470-437-3177.
I live with my mom. Can I be her caregiver?
An agency caregiver is a home health aide. They are hired and employed by a home care agency. A CDPAP caregiver is hired by the patient themselves — and they are often a family member or friend of the patient.
At A One Health Care, we can help you hire a caregiver through the CDPAP program: click here to see if you are eligible.
If you…
– are not eligible for the CDPAP program
– don’t have a family member/friend who can care for you
– prefer to hire an aide through our home care agency,
we can help you too: call us now at 470-437-3177
I am my mother’s POA (power of attorney) and health proxy. Can I be her caregiver?
My mom has a home health aide. Can I work some hours each week for my mom, and her existing aide will work the rest?
I want to work with FreedomCare!
I already have a part-time job. Can I still be a caregiver?
I want to work for A One Health Care, but I don’t have a family member or friend who needs care. Can I still work for you?
Yes! A One Health Care has recently opened its own Home Health Aide (HHA) agency. We accept only dedicated caregivers who take great pride in their work. Click here to learn more and apply.
Caregiver Qualifications + Process
Do I need to be certified?
What if I have a misdemeanor on my record? Would that disqualify me as a caregiver?
Nope! No certifications; no prior training. You just need to be a capable person who wants to care for someone they love.
Process of getting approved as a caregiver
What steps will I have to take to get approved as a caregiver?
Will I need a physical exam to get approved as a caregiver?
Yes. Call our office at 470-437-3177 to get the details.
What are the steps to sign up?
Questions about the Enrollment Process
What is the process of signing up?
What is the process of signing up?
Here are the steps:
1 – CALL. You’ll call us at 470-437-3177. One of our intake representatives will help you get started on obtaining authorization from the patient’s Medicaid insurance.
2 – FORMS. We’ll send you some forms, including a nurse assessment and medical forms, to be completed by the patient’s doctor.
3 – IN-HOUSE VISIT. One of our onboarding field specialists will conduct an in-home orientation with both the patient and the caregiver, ensuring that all parties involved understand the process and responsibility.
4 – WELCOME ABOARD! A member of our welcoming team will welcome the patient into the program, give a username and password for our app, trigger caregiver payroll, set the caregiver schedule, and introduce the care team coordinator. You are all set for loving care to begin!
How long does it take to be approved?
Will I need to come to your office to enroll?
Where are your offices located?
You can visit our offices in Georgia by appointment only.
But if you don’t live nearby, no worries: you don’t have to come into our office to sign up.
I filled out all the forms. Where should I submit them?
You can email them to: hello@aonehc.com or fax them to: 470-437-3179.
Can this program work for me?
Questions for the Patient
Who can I choose to be my caregiver?
Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Designated representative (the person who makes home care decisions for you)
• Parent (if you are under 21).
My daughter lives with me. Can she be my caregiver?
Will I have to pay for this program?
Can I hire my spouse?
Can I hire my daughter or son?
Yes!
Would A One Health Care replace the current care services I get?
Yes, the CDPAP by A One Health Care program is instead of traditional homecare.
How much does it cost to be enrolled? Nothing!
I get care during the day through Medicaid. Can I pay my daughter to take care of me at night?
Switching programs
Can I switch from another CDPAP agency?
Yes! Call us now at 470-437-3177 and we’ll show you how.
Is it easy to switch companies? What would the steps be?
How does this program work?
General Questions about FreedomCare
I don’t live in Georgia, can I still apply for A One Health Care?
The A One Health Care program is available in Georgia. It is not available in any other states.
Is A One Health Care available in New Jersey?
No. But there are similar services available in New Jersey — click here to learn more.
Is A One Helath Care available everywhere in New York?
Who pays for this program?
How does this program work?
If you are Medicaid-eligible, you can hire a family member or friend to take care of you, and A One Health Care will pay your caregiver through the state’s CDPAP program.
I am a Georgia resident, but I live with my daughter in another state for several months a year. Can I still qualify for this program?
This is likely fine. Please call us at 470-437-3177 to discuss the details of your situation.
I have a home attendant, can I have my relative get paid to take care of me as well?
In general, a patient cannot get A One Health Care AND regular home care. The insurance company will require the patient to choose one program and go with that program for all their care. Also, A One Health Care will not add hours to a member’s plan of care. For example, if you are approved for 20 hours per week of care, you can get 20 hours of care — through A One Health Care OR home care, not a combination.
If my mom is getting home care during the day through Medicaid, can I get paid for the hours I take are of her at night?
We cannot add hours to your mom’s existing allotment; we can only allow you to take over existing hours of home care.
If your mom prefers to get care in the late afternoon/evenings (for example 5-9 pm)
and it works better for you, that’s fine.
If you want to get paid for overnight care, this will require a special review and approval by your mom’s insurance company. The approval must indicate a clear need for care to take place specifically during nighttime hours.”
Current Caregivers
Questions for active FreedomCare Caregivers
How do I install the app on my phone?
The A One Health Care program is available in Georgia. It is not available in any other states.
How do I log in to the payment site to review my pay stubs?
No. But there are similar services available in New Jersey — click here to learn more.
My paycheck did not appear in my bank account as expected. What do I do?
Please contact your coordinator — they will look into it and help you work things out.
The app is not working for me – is there any other way I can clock in and out?
No. But the app should work for you on any phone or tablet — it doesn’t have to be yours.
I want to get information about my insurance benefits. Who do I contact?
Please contact our plan administrator at 470-437-3177 for a detailed explanation of your benefits.
My patient has been hospitalized; what should I do now?
When the patient is hospitalized, you must contact your coordinator immediately to inform them. You are NOT to clock in once the patient is admitted as the insurance will not pay for home care services during hospitalization.
You may be eligible!
Fill out this form to see if you’re a candidate.
Can’t stand forms? Call us now at 470-437-3177 you can expect a helpful representative in 11 seconds or less.
